Ecommerce virtual assistant
Ecommerce virtual assistants who know marketplaces, not just inboxes.
Hire an ecommerce virtual assistant for the daily work of selling online: product listings, uploads, orders, customer messages, returns and reporting across eBay, Amazon and Shopify, with a manager checking quality.
- Marketplace-trained assistants
- Documented processes
- One team, every channel
- Managed and reviewed
Free, no obligation
Get a free Ecommerce Virtual Assistant Services plan
A senior strategist reviews your website, Google profile and ads, then sends you a written plan within two business days. It's yours to keep, whether you hire us or not.
Platforms we work in every day
- Google Ads
- Google Business Profile
- Search Console
- GA4
- Meta Ads
- Microsoft Ads
- Shopify
- WordPress
Sound familiar?
Why your Ecommerce Virtual Assistant Services isn't working
You're the bottleneck
Every listing, message and refund waits for you.
Generic VAs need too much training
They don't know item specifics, Seller Central or Shopify admin.
Several stores, no system
eBay, Amazon and your own store each managed differently, with mistakes in between.
Quality slips over time
Nobody checks the work until a customer complains.
What we do about it
Ecommerce Virtual Assistant Services built around paying customers
Marketplace-trained assistants
VAs who already know eBay, Amazon and Shopify workflows.
Documented processes
Your standards written down, so work is consistent from day one.
One team, every channel
Listings, stock and messages kept consistent across your stores.
Managed and reviewed
Regular quality checks and a monthly summary of what got done.
What an ecommerce virtual assistant can do
| Area | Tasks |
|---|---|
| Product listings | Titles, descriptions, item specifics, variations, bulk uploads |
| Store admin | Price and stock updates, collections, promotions, product data entry |
| Orders | Order checks, tracking updates, cancellations and returns |
| Customer service | Marketplace messages, emails and reviews, within your guidelines |
| Marketplace SEO | Keyword-led titles and listings for eBay, Amazon and Shopify |
| Reporting | Weekly sales, stock and issue summaries |
Marketplaces we support
- eBay: full eBay store management, an eBay virtual assistant, eBay SEO and listing services
- Amazon: full Amazon account management, an Amazon virtual assistant, listing optimization and Amazon PPC
- Shopify and WooCommerce: product uploads, collections and store admin, plus ecommerce SEO
Virtual assistant vs agency vs in-house
A virtual assistant follows your process and saves you time. An agency adds strategy and specialist skills. An in-house hire gives you full-time focus at the highest fixed cost. Our ecommerce VA service sits in between: a dedicated assistant, backed by a senior manager and our SEO and ads team. More in our comparison: agency vs freelancer vs in-house.
The outcome
From first click to paying customer
Found
Google, Maps, AI, Meta
Clicked
Right person, right offer
Lead
Call, form or booking
Customer
Tracked to revenue
Your accounts
You keep ownership of every marketplace account, store and login. Our assistants work through the access you grant.
Source: DigiEthic working principlesWhy choose DigiEthic
Built to fix what agencies get wrong.
Every point below answers a real complaint business owners have about marketing agencies, from industry research, ombudsman reports and public reviews.
Senior-led, not junior-run
The strategist you meet on your first call is the one who runs your account. No handoff to an intern after the sales call.
SEO, AI search & ads under one roof
Google, Maps, AI Overviews, ChatGPT, Google Ads and Meta, one team, one strategy, one report. No finger-pointing between agencies.
Flat fees, no hidden extras
One clear monthly price. Reporting and dashboards are included, never billed as add-ons, never a cut of your ad spend.
Your accounts, your data
Ad accounts, Google Business Profile, website, content and tracking stay in your name. Leave any time and take everything.
Tracked to revenue
We fix tracking before we spend. Calls, forms, bookings and sales are measured so you see cost per customer, not just clicks.
You'll always know what we did
Weekly update, monthly plain-English report, live dashboard, and replies within one business day.
Side by side
DigiEthic vs. a typical agency
| Feature | Typical agency | DigiEthic |
|---|---|---|
| Contract | 6–12 month lock-in | Month-to-month |
| Who runs your account | Junior after the sale | Senior strategist |
| Pricing | % of ad spend + add-ons | Flat fee, all-inclusive |
| Account ownership | Agency-owned | 100% yours |
| Reporting | Clicks, impressions, rankings | Leads, sales, cost per customer |
| AI search (Overviews, ChatGPT) | Not covered | Included in SEO |
| Plan before you pay | Vague proposal | Written 90-day plan |
How it works
From first call to more customers in four steps
Strategy consultation
A 30-minute call to understand your goals, review your accounts and spot where you're losing money and leads.
Fix the foundations
Tracking, wasted spend, technical issues and landing pages. Quick wins first.
Launch & test
New campaigns, content and creative, tested every week against what each customer costs you.
Scale what works
Move budget to proven winners and report the results in plain English, every month.
Free guides
Guides from our team
Zero risk to talk
Working with us is easy to start and easy to stop.
- Month-to-monthStay because it's working, not because a contract says so.
- You own everythingAd accounts, website, content and data stay in your name.
- Reports in leads and salesA live dashboard, plus a monthly note written by a person.
- Free plan firstSee our 90-day plan before you pay anything. Keep it either way.
Questions
Straight answers
What is an ecommerce virtual assistant?
A remote assistant who handles the daily work of selling online, such as product listings, store updates, orders, customer messages and returns, on marketplaces like eBay and Amazon or your own Shopify store.
What tasks can I give an ecommerce VA?
Listing and uploading products, updating prices and stock, answering customer messages, processing returns, updating tracking, product research support and weekly reporting.
How do I hire an ecommerce virtual assistant?
Book a call with us. We agree the tasks and weekly volume, document your process, and start with a trial batch so you can check the quality.
Can one VA manage eBay and Amazon together?
Yes. Many of our clients sell on several marketplaces, and one assistant or a small team keeps listings, stock and messages consistent across them.
Is my account safe with a virtual assistant?
Yes, when access is set up properly. You keep ownership, use the marketplace's permission tools where available, and can remove access at any time. We never need your banking details.
Book a consultation
Let's talk about growing your business.
Book a free 30-minute strategy call with a senior strategist. On the call, we'll cover:
- Your goals, budget and what's working today
- Where your marketing budget is being wasted
- The fastest ways to get more leads from what you already spend
- What a realistic 90-day plan looks like, with no pressure to sign